Return & Refund Policy

Your satisfaction is our priority. Here's everything you need to know about returns and refunds.

Need Help? We're Here for You
Contact our support team for any issues with your order

For Faster Resolution:

  • Provide photos or videos of any issues
  • Include your order number and details
  • Contact us within 30 days of delivery

Response Time:

We typically respond within 24-48 hours and work diligently to resolve your concerns as quickly as possible.

Shipping & Delivery Timeline

We work with trusted global shipping partners to deliver your orders. Here's what to expect:

Standard Delivery Times:

  • USA: 15-25 business days
  • Europe: 18-30 business days
  • Other Regions: 20-35 business days

If Your Order is Delayed:

  • Contact us if your order exceeds the estimated delivery time
  • We'll track your package and provide updates
  • We handle customs and logistics issues on your behalf
Damaged or Defective Items

We carefully inspect items before shipping, but sometimes issues can occur during transit.

We'll Help You With:

  • Broken or damaged items - Full refund or replacement
  • Minor defects - Partial refund or replacement
  • Wrong items received - We'll send the correct items

To Help Us Help You:

  • 📸 Take clear photos of the issue
  • 🎥 Video for complex damage cases
  • 📦 Keep original packaging
  • ⏱️ Contact us within 30 days
Returns & Refunds Process

Refund Options:

  • Full Refund - For damaged, defective, or incorrect items
  • Partial Refund - For minor issues that don't affect product use
  • Store Credit - Sometimes faster than monetary refunds
  • Replacement - We ship you a new item at no cost

Processing Timeline:

  • Initial Response: 1-2 business days
  • Refund Processing: 3-5 business days after approval
  • Bank Processing: Additional 5-10 business days
  • Replacements: Shipped within 3 business days
Understanding Limitations

While we strive to help with every situation, there are some limitations to what we can assist with:

Beyond Our Control:

  • •Customs delays or import fees in your country
  • •Incorrect shipping address provided
  • •Items lost after delivery confirmation
  • •Change of mind or personal preference

Tips for Best Experience:

  • Double-check your shipping address
  • Track your package regularly
  • Inspect items upon delivery
  • Contact us immediately with concerns
Ready to Help You
We're here to make things right

Have an issue with your order? We're committed to finding a solution that works for you.

Contact Our Support:

Reach out through our contact page or email support. Include your order number and photos for faster resolution.

📍 We handle all supplier communications for you

⚡ Quick response guaranteed

🤝 Customer satisfaction focused

Thank you for shopping with us!