Return & Refund Policy

Your satisfaction is our priority. Here's everything you need to know about returns and refunds.

How to Initiate a Return
Step-by-step process to return an item
1

Contact Support

Email us at support@lunexo.me with your order number

2

Get Return Authorization

We'll provide a Return Authorization Number

3

Ship Item Back

Package item securely with all original materials

4

Receive Refund

Refund processed within 5-10 business days after inspection

Return Requirements:

  • Item must be unused and in original condition
  • Original packaging and tags must be included
  • Return must be initiated within 30 days
  • Proof of purchase required
Return Eligibility & Timeline

Eligible for Return:

  • Defective or damaged items (within 30 days)
  • Wrong items received (within 14 days)
  • Unopened items in original packaging (within 30 days)

Not Eligible for Return:

  • •Used or worn items
  • •Items without original packaging/tags
  • •Personalized or custom-made products
  • •Items damaged due to misuse

Return Timeline:

1-2 Days
Return Authorization
7-14 Days
Return Shipping Time
3-5 Days
Inspection Period
5-10 Days
Refund Processing
Refund Information

Refund Methods:

  • Original Payment Method: Refunds will be issued to the original payment method
  • Credit Card: 5-10 business days after processing
  • PayPal: 3-5 business days after processing
  • Store Credit: Issued immediately upon approval

Deductions & Fees:

  • Free Returns: For defective/wrong items (we provide prepaid label)
  • Return Shipping: Customer pays for change of mind returns
  • Restocking Fee: 15% for opened but undamaged items
  • No Deductions: For damaged/defective items received
Shipping & Delivery Timeline

We work with trusted global shipping partners to deliver your orders. Here's what to expect:

Standard Delivery Times:

  • USA: 15-25 business days
  • Europe: 18-30 business days
  • Other Regions: 20-35 business days

If Your Order is Delayed:

  • Contact us if your order exceeds the estimated delivery time
  • We'll track your package and provide updates
  • We handle customs and logistics issues on your behalf
Damaged or Defective Items

We carefully inspect items before shipping, but sometimes issues can occur during transit.

We'll Help You With:

  • Broken or damaged items - Full refund or replacement
  • Minor defects - Partial refund or replacement
  • Wrong items received - We'll send the correct items

To Help Us Help You:

  • 📸 Take clear photos of the issue
  • 🎥 Video for complex damage cases
  • 📦 Keep original packaging
  • ⏱️ Contact us within 30 days
Contact & Support
We're here to help with returns and refunds

Initiate a Return:

Email: returns@lunexo.me
Include: Order number, item details, and reason for return

📞 Support Hours: Mon-Fri, 9AM-6PM EST

📧 Response Time: 24-48 hours

Please do not ship returns without a Return Authorization Number. Unauthorized returns may be refused.

Thank you for shopping with Lunexo!

Last updated: December 28, 2025 • We reserve the right to update this policy to better serve our customers